Frequently Asked Questions

Givaro is a simple way to pass on items you no longer need and collect items you do.

• Givers list items for free
• Takers pay £1 to collect
• Collection can be self-pickup or delivery (paid by the taker)

That's it.

The £1 helps keep the platform reliable and fair. It:

• Confirms that someone genuinely wants the item
• Reduces no-shows and time-wasting
• Helps us run and support the service

The item itself is always free.

You can browse without an account. You’ll only need to sign up when you want to give or take an item, so we can keep things safe and accountable.

You can give away items that are safe and usable. If something is damaged or has a fault, that’s fine, just be clear in the description and photos so people know what they’re collecting. We don’t allow unsafe or illegal items.

No. You can choose:

• Self-pickup (at a time and place you agree)
• Contact-free courier collection, where the item is left in a safe spot and the courier collects it

You’re always in control.

That happens sometimes. You can:

• Relist it with better photos or details
• Extend the listing
• Or remove it with no penalty

Each listing includes:

• Photos
• A condition label
• A description from the giver

Delivery isn’t included in the £1. If you choose delivery, the cost depends on:

• Distance
• Size and weight of the item

You’ll see the price before you confirm, and you can always choose self-pickup (depending on the giver’s preference) instead.

No. The item is free. Collection costs are paid by the person taking the item. This keeps things simple and avoids awkward conversations.

We have a refund policy. If you're unhappy with a transaction, check our policy details for eligibility and how to request a refund.

We use:

• User accounts
• In-app messaging (no personal numbers needed)
• Ratings after each transaction
• Clear rules on what can and can’t be listed

If something doesn’t feel right, you can report it in the app.

We don’t allow:

• Weapons
• Dangerous or recalled items
• Illegal goods
• Live animals
• Anything unsafe or inappropriate

Listings that break the rules are removed.